About the role:

In this role, you will work with clients to build meeting & event website invitations and will manage meeting attendee logistic details and interact directly with meeting attendees to answer their questions, validate information and ensure success (or to support a successful event.)

As a Website/Housing Specialist you will:

• Consult with clients on the requirements for their website and ensure they meet the specific needs of each event, are clear, concise and easy to navigate.
• Build and manage changes to the registration website, event app, surveys and custom reporting.
• Field questions directly from attendees and update their registration profiles with any changes.
• Advise accurate timelines and deliverable deadlines to ensuring launch dates are achievable.
• Monitor registrations, send reminders, run and cross check (validate) reports and work with your teammates and clients to make sure every detail has been covered.
• Validate that every attendee has the correct hotel room, airline reservation and their special requests are accommodated and confirmed.
• Investigate all discrepancies to ensure all registrations are correct.
• Manage key dates with hotels to ensure deadlines are met.
• Create and send clear communications.
• Interact directly with internal clients, meeting attendees, hotels, travel companies and more.
• Ensure everyone, from client to attendee to staff person has a positive and memorable experience from invitation stage, through onsite, and departure. We aim to please!