About the Role:

Boston Scientific is looking for an experienced Functional Analyst to support SAP Capital Service Mgmt (SM) ,S4 Service , Plant Maintenance functionality , Customer Service and associated end-to-end business process through SalesForce.com built-on Service Max Solution.  This role is part of our business transformation program named Magellan (S4 HANA business transformation) within a global SAP Center of Excellence. This person will be the primary technical owner, which includes development, enhancement, documentation, and support of system functionality in SAP and partnership with ServiceMax development team. In addition, the person will analyze, design, document, test and deliver business systems and Information System process solutions to meet business requirements.

 

Your Responsibilities Include:

• Understand customer’s business implications and incorporate understanding into technical and process improvement recommendations
• Evaluate change requests for feasibility, and adherence to global design. Focus on resolution tracking and problem escalation.
• Support Capital Service Management work stream activities, working with internal and external cross-functional groups.
• Performing SAP S4 Service System Configuration
• Resolve technical issues including diagnosis of problem, recommendations for workarounds and defect correction
• Analyze, design, construct, test, and implement system or application enhancements, recommending alternatives when multiple options are available
• Create and maintain all required technical documentation per IS methodology and processes
• Demonstrate technical leadership by staying current on new technologies
• Lead project work stream activities, working with internal and external cross-functional groups
• May lead multiple project activities simultaneously, working with internal and external cross-functional groups
• Adhere to project plans, tasks, and deliverables; identify dependencies and resource requirements
• Appropriately communicate project status, escalate issues, and manage timelines and action items
• Provide subject matter expertise in S4 Service Management and interface to ServiceMax.
• Writing system/user documentation and training end users on functionality
• Production Support – Troubleshooting system issues, analyzing processes, recommending course of action.
• Knowledge of API Integration will be add on.
• Knowledge of SAP CRM will be add-on
• Having good experience on Fiori Apps related to S4 Service.